We love our customers!

Unopened products can be returned within 14 days of purchase for a full refund, minus original shipping fees. Contact info@provinceapothecary.com before returning an order for further instructions. After 14 days, or if the product has been opened, products can be returned up to 30 days after purchase for a full credit. After 30 days all sales are final.

Unopened products can be returned within 14 days of purchase for a full refund. You will be responsible for return shipping fees, and please make sure to label your package as a ‘Return’ on customs documents. PA will not pay duties or taxes on return shipments.

Contact info@provinceapothecary.com before returning an order for further instructions. Purchases made via retailers are subject to the return policies of that store. If there is a problem with a PA product purchased at a retailer, please contact the place of purchase.

After 14 days, or if the product has been opened, products can be returned up to 30 days after purchase for a full credit. After 30 days all sales are final.

We do our best to package your products carefully when they’re being shipped, but sometimes spills or breaks will occur. If your product arrives in bad condition, please snap a couple pictures and send them to info@provinceapothecary.com. We will asses the damage and do our best to make you happy.

Please visit provinceapothecary.com to place a U.S. or International order.

Free Standard Shipping on Canada orders over $35 (before tax and after discounts). For Canada orders below $35, see the table below for shipping rates. All Canadian orders will be processed through Canada Post.

For U.S. and International orders, visit our U.S. website

Due to COVID-19 order processing is delayed by 5-7 days and shipping may be delayed by 3-4 days. This extra time helps keep our teams safe. Thank you for your order.

Yes! Please see the Local Pick Up section for more details.

Yes! We ship to over 22 countries. Shipping rates will be calculated at checkout. Please visit provinceapothecary.com to place a U.S. or International order. 

All orders will include a tracking number. You will receive a shipping confirmation email with the tracking number when your package is dispatched.

If your order does not arrive within 14 (CAD) or 30 (US/INTL) days, please contact info@provinceapothecary.com. Claims will be assessed on a case-by-case basis.

We are excited to be offering local pick up from our Toronto store, 1554 Dundas St W, Toronto (entrance on Sheridan Avenue).

Due to a large number of orders, it may take a few days to fulfill your order. We will contact you by email to let you know when your order is ready for pick up.

You can pick up your order during our store hours.

If you live in or near Toronto, you can choose to pick up your order at our shop instead of having it shipped.

When you checkout, select "Pick up"as your Delivery method. Due to a large number of orders, it may take a few days to fulfill your order. We will contact you by email to let you know when your order is ready for pick up.

You can pick up your order during our store hours.

Province Apothecary’s products are not certified organic by the USDA. Instead we insure our ingredients are of the highest quality and are a mix of certified and non-certified organic ingredients. The label on your PA product will say which ingredients are certified, but this does not mean that the other ingredients are not organic. To be certified organic is a long and expensive process, and some of our small, local suppliers do not find it worthwhile to go through this. We know our suppliers hold their products to a high standard of purity.

\Your skin is the largest organ of your body and absorbs what you put on it. The chemicals used in many commercial products contain pesticides and these non-organic ingredients can have harmful effects on the body, filling it with toxins. We believe you should treat your body well and avoid these potentially harmful toxins.

No, never. We are proud to be certified cruelty-free by the Leaping Bunny Program.

All of our products are vegan except for our balms. These balms contain beeswax, which is not a truly vegan ingredient. All other products are certified vegan.

Our products are formulated to be perfect for sensitive and problem skin. While it is impossible to predict how everyone’s skin will react, our pure and natural ingredients are meant to hydrate and soothe. There are no harsh preservatives, fillers, or medial ingredients that typically irritate sensitive skin. In fact, PA products are formulated by creator Julie Clark who has suffered from problem skin and allergies. See the About page for her story!

Please contact us at info@provinceapothecary.com if you have an adverse reaction to one of our products so we can understand the problem and work with you to find a solution. We advise that you read the ingredients of your product carefully and do a small patch test before beginning use.
Please consult a physician before introducing new products into your routine if you suffer from a severe illnesses or are pregnant or breastfeeding.

Many of our clients have conceived while using Sex Oil. However, any lubricant may change your vagina's pH level and may affect sperm's ability to swim. We highly recommend consulting with your trusted healthcare practitioner about the products you use while trying to conceive or during pregnancy.

We recommend avoiding high concentrations of essential oils during your pregnancy. We have written a blog post for you with tons of info about using our products during pregnancy and which essential oils to avoid. Check it out here.

We always strive to source the highest quality natural ingredients that are as fresh and unprocessed as we can find. Growing and harvesting botanical plants will vary from season to season depending on environmental changes. Nature is beautifully unique in this way because of its changeable qualities. This means that the fragrance or colour of our products may change from batch to batch, but the quality and effectiveness remains true to the product. We follow strict quality control procedures and blend all of our products in small batches, ensuring that the product you are using remains consistently true to our brand ethos.

Our products are made with all natural ingredients and no synthetic preservatives. Revitalizing + Nourishing Moisturizer will last 6 months. Invigorating + Balancing Toner will last 12 months. All other products have a shelf life of 24 months.

All products should be kept at room temperature away from direct sunlight.

Visa, MasterCard, American Express, and Discover.

Yes! Simply choose PayPal Express at checkout.

Please contact info@provinceapothecary.com first for customizations. 

Contact us immediately if you have made a mistake at info@provinceapothecary.com. Once your order has been shipped it is not possible to make changes to it.

Yes, purchase a gift card here.

Yes, use your gift card like a credit card until your balance is $0.

Yes you can pay in-studio for your treatment using a gift card. Simply bring your coupon code with you (in the email or write it down) and redeem it when you come for your appointment.

All orders are recorded through our website but PA cannot view the gift card code or know who the final recipient. It is the responsibility of the person receiving the gift card to keep it in a secure place.

Our gift cards do not expire. We will honour the value of the card as long as it is unused.

An 'Instant Digital' gift card only exists online. The purchaser will receive an email containing the link to the gift card and code. This email can then be forwarded to the intended recipient. No shipping costs will be added.

All treatment gift cards include tax. No treatment gift card includes tip unless otherwise noted.

We will honour the original treatment purchased up to 1 year. After 1 year from the date of purchase, we will continue to honour the dollar value of the card towards treatments or products.

Register for a free account here. After you register, check your email inbox for an account activation email and follow the prompts in order to access your account.

Please note that our Loyalty Club is a separate account from our online store. If you already have created an account with our online store, you will have to create a new login for our Loyalty Club.

When you shop online or in-store, simply enter your email address at checkout and you will be rewarded with 1 point for every dollar you spend. This program is only available in Canada.

Login to our Loyalty Club through our website by clicking on the 'Loyalty Club' button at the bottom of each page. Here you can create a profile, view your points balance, access your coupon codes and manage your notifications. 

Please note that our Loyalty Club is a separate account from our online store. If you already have created an account with our online store, you will have to create a new login for your Loyalty Club profile to view your balance. When checking out at the Province Apothecary webstore, use your usual customer login or email address and it will link to your Loyalty points.

If you notice any points have not been attributed to your account, please contact us at info@provinceapothecary.com and we'll be happy to assist you.

Points are not earned for gift card purchases. However, you do earn them when you purchase items with the gift card.

Simply click 'Unsubscribe' at the bottom of any Loyalty Club email to manage your notifications. You can turn-off email notifications and still receive points, or you can unsubscribe completely from the Loyalty Club.

Your Loyalty Club rewards can be applied to any regular-priced product or service purchase, including Custom Serums. Your reward will be applied to the cart total, not to each product. You cannot however use a reward to purchase a Gift Card.

Yes, with the exception of Naturopathic and Acupuncture services. Due to the ability to claim insurance on these treatments, we cannot accept Loyalty Club points or gift cards as payment. 

No, your Loyalty Club rewards cannot be combined with any other discounts. But you will receive Loyalty Club points for your purchases during a sale!

No, discounts cannot be combined on a purchase.

The following products are never discounted: Facials, Workshops, Gift Cards and Custom Serums.

We love blending your custom serum! But this is a made-to order bespoke product that is hand blended using your personalized recipe and we cannot offer it at a discount.

Yes! Enter your discount code at checkout. When you move to the payment page, you will have the opportunity to enter your gift card code.

No, your Loyalty Club rewards cannot be combined with any other discounts. But you will receive Loyalty Club points for your purchases during a sale!

Unfortunately we don't honour sale discounts retroactively. We generally follow the major North American retail sale dates, and will sometimes hint at sales on Instagram so be sure to follow us! We love surprises and hope you do too!

We do not allow any product returns during a sale. 

To change or cancel your appointment please login to your Jane account and cancel or change your appointment. Please call 647-479-5525 or email info@provinceapothecary.com if you need help. Appointments can not be cancelled by email or leaving a message. Please cancel either by speaking to a PA team member or directly through your Jane account.

Please make changes or cancel your appointments at least 24 hours in advance or you will be charged the full cost of your treatment. If you are cancelling with less than 24 hours notice please call us at 647-479-5525. 

We understand that life happens and being on time is not always possible. Due to an extremely busy schedule, we cannot accommodate your appointment if you are more than 10 minutes late for a 30-minute appointment, or 15 minutes late for a 60-minute appointment. If you are late, we consider it a no show and we will need to reschedule your appointment. Our skin therapists want to ensure that every client gets the best service and this is not possible if they are dealing with time restraints. We reserve the right to refuse service if you arrive late for your scheduled appointment. 

Our cancellation policy is very important to us. To ensure a high level of quality in our treatments we limited the amount of appointments each practitioner offers daily. This is why we require at least 24 hours notice to change or cancel your appointment. 

In addition to your confirmation email, you will receive a reminder 3 days prior to your appointment. Our appointment confirmations and reminders are a courtesy. Not receiving these does not exempt you from our late cancellation policy.

Please fill out our Become a Stockist Form

You can place your order here.

Province Apothecary Inc is NOT licensed to practice medicine; we are NOT a medical doctor; we do NOT give medical advice; this is NOT medical advice. If you need medical advice please seek out a professional medical doctor. It is advisable to seek professional [medical] advice prior to initiating any new regimen. Province Apothecary Inc. is NOT a medical organization and neither Province Apothecary Inc. nor its employees and/or staff can give any medical advice or diagnosis. Any/All information garnered from Province Apothecary Inc. shall NOT be interpreted as a substitute for medical advice or a doctor’s consultation, evaluation or treatment.